Effective Date: April 30, 2026
Last Updated: April 30, 2026
Welcome to Prime Mens Health DBA Prime Peptides, also operating online as Peptides by Prime (“Prime Peptides,” “Peptides by Prime,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, communications, forms, waitlist, consultations, lab kit requests, and related offerings available through https://peptidesbyprime.com.
By accessing our website, submitting a form, joining our waitlist, requesting information, purchasing or inquiring about a lab kit, scheduling or participating in a consultation, using our services, or communicating with us, you agree to these Terms. If you do not agree, you should not use our website or services.
1. Services Provided
Peptides by Prime provides access to medical-grade peptide programs, hormone optimization services, testosterone replacement therapy (TRT), HRT, related wellness protocols, lab testing, consultations, and physician-supervised care.
Services and treatment eligibility are determined only after consultation and evaluation by a licensed medical provider. Not all individuals will qualify for services or treatment. Any recommendations, treatment options, or protocols may depend on your medical history, symptoms, lab results, provider evaluation, and applicable medical requirements.
The exact services, eligibility requirements, pricing, lab kit availability, consultation process, and treatment options available to you may depend on your location, provider review, health information, lab results, applicable law, and the specific service requested.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to use our website, submit information, join our waitlist, request services, purchase or inquire about a lab kit, schedule a consultation, or use our services.
By using our website or services, you represent that you meet this requirement and that the information you provide is accurate, current, and complete.
3. User Responsibilities
When using our website or services, you agree to:
Provide accurate, current, and complete information
Update your information if it changes
Use the website and services only for lawful purposes
Follow all instructions provided by our team or licensed medical providers
Ask questions if you do not understand any information, recommendation, or instruction
Avoid submitting false, misleading, incomplete, or unauthorized information
Maintain the confidentiality of any account, portal, payment, or communication access provided to you, if applicable
You are responsible for ensuring that any information you provide is accurate and that your use of our website and services complies with applicable laws, rules, and regulations.
4. Medical Disclaimer
The information provided on our website, forms, emails, text messages, advertisements, and other communications is for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment.
Nothing on our website or in our communications creates a provider-patient relationship unless and until you are evaluated by a licensed medical provider and accepted for care through the appropriate process.
All peptide therapies, hormone optimization treatments, testosterone replacement therapy (TRT), HRT, lab testing, and related wellness protocols offered through Peptides by Prime are available only after consultation and evaluation by a licensed medical provider.
Treatment eligibility is determined based on an individual review of medical history, symptoms, laboratory testing, and overall health status. You should always consult with a qualified healthcare provider before starting, stopping, or changing any medication, supplement, treatment, therapy, or wellness protocol.
If you are experiencing a medical emergency, call 911 or seek emergency medical attention immediately.
5. Compounded Products and FDA Disclaimer
Some therapies, products, or treatment options discussed or made available through Peptides by Prime may involve compounded medications or compounded peptide and hormone therapies.
Compounded peptide and hormone therapies have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for safety, efficacy, or quality. Compounded products are not intended to diagnose, treat, cure, or prevent any disease unless specifically prescribed and directed by a licensed medical provider as part of an individualized treatment plan.
Availability of any compounded product or therapy may depend on provider evaluation, applicable law, pharmacy availability, and medical appropriateness.
6. Lab Kits, Consultations, and Treatment Eligibility
Lab kits, consultations, and related services may be used to help evaluate whether certain services or treatment options may be appropriate for you.
Purchasing, requesting, or completing a lab kit does not guarantee treatment approval, prescription eligibility, a specific outcome, or access to any specific therapy. Final treatment decisions are made by a licensed medical provider based on your individual health information, lab results, symptoms, medical history, and applicable requirements.
You are responsible for following all lab kit instructions, appointment instructions, provider instructions, and any other requirements provided to you.
7. Payment and Billing
Certain services may require payment, including lab kits, consultations, treatment programs, service fees, membership fees, or other amounts displayed at the time of purchase or communicated before payment.
By purchasing services, you authorize us or our payment processor to charge your selected payment method for all applicable fees. Pricing, included services, payment terms, and billing terms may vary by offer, service, package, invoice, payment link, or agreement.
We may update pricing or service structures from time to time, and any changes will apply as communicated or as permitted by applicable law.
8. Refund Policy
Unless otherwise stated in writing, payments for lab kits, consultations, services, treatment programs, or related offerings may be non-refundable once processed, ordered, fulfilled, scheduled, or provided.
Refund eligibility may depend on the specific offer, service, agreement, invoice, payment link, or promotion presented at the time of purchase. If you believe you are eligible for a refund, contact us at [email protected].
Nothing in this Refund Policy limits any rights you may have under applicable law.
9. Use of the Website and Services
You agree not to use our website or services to:
Violate any applicable law, rule, or regulation
Submit false, misleading, incomplete, or unauthorized information
Impersonate another person
Infringe upon the rights of any third party
Attempt to gain unauthorized access to our systems, accounts, data, forms, or networks
Interfere with the operation, security, or performance of our website or services
Upload, transmit, or store unlawful, harmful, abusive, defamatory, or misleading content
Use our website or services for spam, unlawful marketing, deceptive practices, or unauthorized communications
Copy, reproduce, resell, sublicense, or misuse any part of our website, content, or services
We reserve the right to suspend or terminate access to our website or services if we believe a user has violated these Terms or used the services in a manner that may cause harm to us, our customers, our providers, our systems, or any third party.
10. SMS/Text Messaging Terms
If you opt in to receive SMS/text messages from Prime Mens Health DBA Prime Peptides, we may send text messages based on the type of consent you provide.
Non-marketing text messages may include waitlist updates, appointment reminders, consultation reminders, lab kit updates, account notifications, customer support updates, onboarding updates, and other service-related communications.
Marketing or promotional text messages may include promotional offers, product announcements, service announcements, program updates, and related marketing communications, only where permitted and where consent has been provided.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected] or +1 305-776-4566.
Consent to receive SMS messages is not a condition of purchase. Carriers are not responsible for delayed or undelivered messages.
11. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, available at:
https://peptidesbyprime.com/privacy-policy
The Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, forms, waitlist, services, and communications.
12. Intellectual Property
All website content, designs, text, graphics, logos, icons, images, videos, educational materials, service descriptions, forms, processes, trademarks, service marks, and other materials provided by or through Prime Peptides are owned by us or our licensors and are protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell, resell, or exploit any portion of our website, content, or services except as expressly permitted by us in writing.
13. Third-Party Services
Our website or services may use or link to third-party platforms, providers, or services, including payment processors, scheduling tools, communication providers, lab testing providers, pharmacies, analytics providers, hosting services, or other service providers.
We are not responsible for the availability, functionality, security, policies, performance, or actions of third-party services. Your use of third-party services may be governed by separate terms and privacy policies from those providers.
14. No Guarantee of Results
Individual results may vary. We do not guarantee any specific health, wellness, lab, treatment, hormone, weight, performance, symptom, or medical outcome from using our website, services, consultations, lab kits, programs, or therapies.
Any testimonials, examples, or educational materials are not guarantees of results and may not reflect the typical experience of all users or patients.
15. Disclaimers
Our website and services are provided on an “as is” and “as available” basis, unless otherwise stated in writing.
We do not guarantee that the website or services will be uninterrupted, error-free, secure, or available at all times. We do not guarantee that any specific service, lab kit, provider, treatment option, product, program, or therapy will be available, appropriate, or approved for you.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
16. Limitation of Liability
To the fullest extent permitted by law, Prime Peptides, its owners, officers, employees, contractors, providers, service providers, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to your use of our website, services, communications, lab kits, consultations, treatment programs, or these Terms.
This includes, without limitation, damages for lost profits, lost revenue, lost data, business interruption, personal inconvenience, unauthorized access, or service interruption, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms or the services will not exceed the amount paid by you to us for the applicable services during the three months immediately preceding the event giving rise to the claim.
17. Indemnification
You agree to indemnify, defend, and hold harmless Prime Peptides, its owners, officers, employees, contractors, providers, service providers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
Your use of the website or services
Your violation of these Terms
Your violation of applicable laws or third-party rights
Information you submit through our website, forms, intake process, communications, or services
Your failure to provide accurate, complete, or current information
Your misuse of the website, services, communications, lab kits, consultations, or related offerings
18. Termination
We may suspend or terminate your access to the website or services if we believe you have violated these Terms, failed to pay amounts owed, created risk or liability, misused the services, submitted inaccurate or misleading information, or acted in a manner that may harm us, our customers, our providers, our systems, or third parties.
You may stop using our website or services at any time. Cancellation or termination terms may depend on the service, agreement, invoice, payment link, or purchase terms applicable to your account or request.
19. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Any disputes arising out of or related to these Terms, our website, or our services will be handled in the state or federal courts located in Florida, unless otherwise required by applicable law.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, technologies, legal requirements, medical service operations, or business operations.
When we do, we will update the Effective Date or Last Updated date at the top of this page.
Your continued use of our website or services after updated Terms are posted means you accept the revised Terms.
21. Contact Us
If you have questions about these Terms & Conditions, please contact us at:
Prime Mens Health DBA Prime Peptides
Website: https://peptidesbyprime.com
Email: [email protected]
Phone: +1 305-776-4566
Mailing Address: 5353 North Federal Highway #101, Fort Lauderdale, Florida 33308, United States