Effective Date: April 30, 2026
Last Updated: April 30, 2026
Welcome to Prime Mens Health DBA Prime Peptides, also operating online as Peptides by Prime (“Prime Peptides,” “Peptides by Prime,” “we,” “our,” or “us”), located at https://peptidesbyprime.com.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, join our waitlist, submit a form, request information, purchase or inquire about a lab kit, schedule or participate in a consultation, communicate with our team, or otherwise interact with our business online or by phone, email, or text message.
Peptides by Prime provides access to medical-grade peptide programs, hormone optimization services, testosterone replacement therapy (TRT), HRT, related wellness protocols, lab testing, consultations, and physician-supervised care. Services and treatment eligibility are determined only after consultation and evaluation by a licensed medical provider.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
When you fill out a form, join our waitlist, request information, purchase or inquire about a lab kit, schedule a consultation, contact our support team, or otherwise communicate with us, we may collect:
Name
Email address
Mobile or telephone number
Mailing address
Date of birth or age confirmation, if applicable
Information related to your wellness goals, symptoms, health interests, or treatment interests that you voluntarily provide
Lab kit, consultation, appointment, or service request details
Account, billing, or payment information, if applicable
Any other information you voluntarily provide through our website, forms, intake processes, phone calls, emails, or text messages
B. Health-Related Information You Provide
If you choose to provide health-related information through our forms, intake process, consultations, lab testing process, or communications with our team, we may collect information related to your medical history, symptoms, wellness goals, lab results, treatment interests, current health status, medications, allergies, or other information needed to evaluate service eligibility or support physician-supervised care.
We only collect health-related information that you voluntarily provide or that is reasonably necessary to support your request, consultation, lab process, or service experience.
C. Information Collected Automatically
When you visit our website or use our online services, we may automatically collect certain technical and usage information, such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website or source
Cookies and similar tracking data
Website interaction and usage data
D. Communication Data
If you communicate with us by email, phone, web form, website chat, or SMS/text message, we may keep records of those communications, including the date, time, content, and contact details associated with the interaction.
2. How We Use Your Information
We may use the information we collect to:
Provide information about our services, lab kits, consultations, peptide programs, hormone optimization services, TRT, HRT, and related wellness protocols
Respond to inquiries, waitlist submissions, consultation requests, appointment requests, and customer support requests
Process lab kit requests, service inquiries, account updates, billing, or payment-related activities, if applicable
Send transactional communications, appointment reminders, consultation reminders, lab kit updates, waitlist updates, account notifications, customer support updates, and service-related updates
Send marketing or promotional communications, where permitted and where consent has been provided
Operate, personalize, and improve our website, forms, customer experience, services, and communications
Maintain internal business records
Detect, prevent, or investigate fraud, abuse, security issues, unauthorized activity, or violations of our terms
Comply with legal, regulatory, medical, contractual, and operational obligations
3. SMS Messaging, Consent, and A2P Compliance
If you provide your mobile number and opt in to receive text messages from Prime Mens Health DBA Prime Peptides, we may send you SMS communications based on the type of consent you provide.
A. Non-Marketing Text Messages
If you opt in to receive non-marketing text messages, we may send messages related to:
Waitlist updates
Appointment reminders
Consultation reminders
Lab kit updates
Account notifications
Customer support updates
Onboarding updates
Service-related communications
Other transactional or informational updates related to your request or services
B. Marketing and Promotional Text Messages
If you separately opt in to receive marketing or promotional text messages, we may send messages related to:
Promotional offers
Product announcements
Service announcements
Program updates
Related marketing communications
C. SMS Consent Terms
Your SMS consent is not a condition of purchase. Message frequency may vary depending on your interaction with us and the type of messages you have agreed to receive. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or contact us using the information in the Contact section below.
We only send SMS messages based on the consent you provide through our website forms, waitlist form, scheduling tools, intake processes, consultation requests, account setup processes, or other approved opt-in methods.
4. How We Share Information
We may share your information only as reasonably necessary to operate our business, provide services, respond to your requests, support communications, and comply with applicable legal, regulatory, medical, and operational obligations.
We may share information with service providers and vendors that support our business operations, such as:
Website hosting providers
CRM and communication platform providers
SMS and email communication providers
Scheduling providers
Payment processors
Lab testing or lab kit support providers, where applicable
Customer service providers
Analytics or security vendors
Professional advisers, when reasonably necessary
Government authorities, regulators, legal bodies, or other parties when required by law or necessary to protect legal rights
We do not sell your personal information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.
5. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to improve website functionality, understand website usage, measure campaign effectiveness, support analytics, and improve our services.
These technologies may collect information about your browser, device, and browsing behavior. You can usually modify your browser settings to decline cookies, although some website features may not function properly if you do so.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and support business operations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to the information we have about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where processing is based on consent
Opt out of certain communications
Opt out of SMS messages by replying STOP
To exercise any applicable rights, contact us using the information below.
9. Email and Marketing Preferences
You may unsubscribe from promotional emails by clicking the unsubscribe link in the email, if available, or by contacting us directly at [email protected].
Please note that even if you opt out of promotional messages, we may still send important service-related or transactional communications when appropriate.
10. Health and Medical Disclaimer
The information provided on our website and through our communications is for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment.
All peptide therapies, hormone optimization treatments, testosterone replacement therapy (TRT), HRT, and related wellness protocols offered through Peptides by Prime are available only after consultation and evaluation by a licensed medical provider. Treatment eligibility is determined based on an individual review of medical history, symptoms, laboratory testing, and overall health status.
Compounded peptide and hormone therapies have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for safety, efficacy, or quality. These products are not intended to diagnose, treat, cure, or prevent any disease.
11. Third-Party Links and Services
Our website may contain links to third-party websites, tools, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.
12. Children’s Privacy
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, medical service operations, or business operations.
When we do, we will update the Effective Date or Last Updated date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Prime Mens Health DBA Prime Peptides
Website: https://peptidesbyprime.com
Email: [email protected]
Phone: +1 305-776-4566
Mailing Address: 5353 North Federal Highway #101, Fort Lauderdale, Florida 33308, United States